Privacy policy

Last update: 14th Feb, 2022

Privacy policy

This privacy policy (hereinafter – the Privacy Policy) determines the basic information about the processing of your personal data by UAB “HOLD Earth”, legal entity code 305981204 (hereinafter – or we), when visitors use and navigate the website of (hereinafter – the Website), as well as means and sources wherefrom such data is obtained, legal basis for processing of personal data and measures, which have been taken by to protect the collected data.

The controller of the data provided on or through the Website is If any questions regarding this Privacy Policy or your data protection arise, you may contact us by e-mail: [email protected]

Please note that shall have the right to unilaterally amend the present Privacy Policy at any time. In such cases the amended Privacy Policy will be published on our Website.

  • The processing of personal data upon provision of services
    • processes your data for the purposes of provision of its services when entering into and (or) performing the agreement entered into with you.
    • For this purpose, may process your personal data such as:
      • personal identity data (such as name, surname, personal identity code, date of birth, nationality, personal identity document and other);
      • Contact details (such as e-mail, place of residence and other);
      • data which is used for signing into account on the Website (such as username, password and other);
      • other data provided and required for the provision of the respective services of
    • The data mentioned above is processed only to such extent which is necessary to ensure proper provision of’s services to you, also to implement’s legal obligations binding us.
    • shall store the personal data for a term of 10 years from the date of the fulfilment of the respective agreement, except for the cases when the legal acts provide for a longer term or the longer storage of such data is necessary for the protection of our interests.
  • The processing of personal data for direct marketing purposes
    • Processes your personal data for direct marketing purposes when you subscribe to our newsletter through the Website or other means like our Client using services of our Partners. Our newsletter may include information about offers and other news.
    • The basis for the processing of your personal data for direct marketing purposes is your consent expressed by subscribing to our newsletter.
    • Personal data collected for direct marketing purposes will be stored for 3 years after the consent is obtained, unless you withdraw your consent or otherwise express your objection before the expiry of this term.After this term or after you withdraw your consent, your personal data processed by will be immediately destroyed.
    • In any case you have the right to refuse our newsletters at any time. You can do this by clicking on a special link at the bottom of our newsletters or by informing us by e-mail at [email protected]
    • may also process its clients’ personal data for direct marketing purposes in order to inform the clients about other services provided by Before becoming a client of, also current clients of may at any time disagree or revoke such processing of their personal data for the purpose of sending newsletters. The clients may express their objection by contacting us at [email protected] or by clicking on a special link at the bottom of our newsletters.
  • The processing of personal data upon visitors requests
    • processes your personal data when you contact us by email, mail, social networks or by any other means of communication.
    • The purposes of such data processing are:
      • to ensure timely and appropriate processing of your requests;
      • to contact you regarding any information you provide;
      • to protect our interest;
      • to comply with legal obligation.
    • The basis for the processing of your personal data upon your request is’s legitimate interest or implementation of legal requirements.
    • Personal data collected for the above mentioned purposes will be stored for up to 3 years depending on the data and other circumstances. Longer periods of personal data retention may be applied where:
      • there is a reasonable suspicion of an unlawful act which is subject to investigation;
      • your data is necessary for the proper resolution of the dispute, complaint or claim or the defence of’s rights and interests;
      • has received complaints related to you or if the has noticed any violations committed by you;
      • it is necessary for back-up copies or related purposes of functioning of information systems of the;
      • it is mandatorily required by applicable laws.
  • The processing of personal data on the website
    • Each time you access or visit the Website, the following technical personal data may be automatically collected: IP address, access date and time, webpage name and URL, device operating system data, information about the internet provider, language settings and other relevant data. Such data is collected by cookies and / or similar technology solutions on the basis of users’ consent.
    • A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. We use cookies to ensure the efficient and safe operation of the Website and to analyse your habits so that the Website could be comfortable, efficient and tailored to meet your needs and expectations.
    • We use the following cookies:
      NameDescriptionCreation momentValidityUsed data
      PHPSESSIDStandard cookie used to support the user’s session. Required cookieMoment of entering the pageUntil the closing of the website windowUnique identifier
      _gidUsed to unbundle users. Analytical cookieMoment of entering the page24 hoursUnique identifier
    • Most browsers allow you to refuse cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. However, some cookies (such as “required cookies”) are necessary for the proper functioning of a website, therefore by not accepting such cookies you may face functionality issues on a website. You can obtain up-to-date information about blocking and deleting cookies via this link:
    • Please note, that required cookies are the condition of the Website use. If you opt out of these cookies, we cannot be sure how the Website will work.
  • Data transmission to third parties
    • may use the services provided by third parties, i. e. data processors (such as third-party data centres, servers, online traffic and website analysis, direct marketing services, etc.) that may receive access to your personal data. In any such case, we ensure that your personal data is transmitted only to the extent it is necessary to provide certain services of third party providers.
    • Moreover, in the light of investigations or other cases provided by law, your personal data may be submitted to the law enforcement, judicial or pre-trial institutions.You personal data may also be submitted to payment services providers, attorneys, auditors, other professional consultants, other third parties, related to the provision of services and / or having legal basis to obtain such data.
      Additionally, particular technical data pertaining to your visits on the Website (such as IP address, data collected or placed on the devices by the cookies, technical information of the browser, other information related to your browsing activities, etc.) may be transferred or made available to the entities in the EEA as well as outside the EEA for the purposes related to statistics, analysis and other related purposes. Please note that the personal data in non-EU countries may be subject to less protection than the EU. The Company will carefully assess the conditions under which such data will be processed and stored after transfer to the above entities
  • Your rights as the data subject
    • As the data subject, you have the following rights:
      • The right of access to personal data. You have the right to receive our confirmation that is processing your personal data as well as the right to access your personal data processed and information about the purposes of processing, the categories of data being processed, the categories of data recipients, the period of data processing and the sources of data.
      • The right to rectification. If you think that data processed by is inaccurate or incorrect, you have the right to request this data to be modified, clarified or corrected.
      • The right to erasure (right to be forgotten). When there are circumstances specified in certain legal acts (when the processing of personal data is illegal, the basis of processing of data has disappeared, etc.), you have the right to request to erase your personal data.
      • The right to restriction of processing. When there are circumstances specified in certain legal acts (when the processing of personal data is illegal, you contest the accuracy of the data, etc.), you also have the right to request to restrict the processing of your data.
      • The right to data portability. You have the right to transfer your data processed by with your consent and by automated means to another controller.
      • The right to disagree with the processing of your personal data if it is processed on a legitimate interest basis, unless there are legitimate reasons for such processing or for the purpose of claiming, enforcing or defending legal requirements.
      • The right to revoke your consent to process your personal data. If we have no other legal basis for the processing of personal data, we will cease processing of personal data immediately after the cancellation / revocation of the consent provided by you.
    • If you wish to exercise any of the abovementioned rights, please contact us by email ([email protected]).
    • The above mentioned request shall at least comply with the following requirements:
      • The request shall be in writing, readable and understandable;
      • The request shall include your full name and (or) other contact information which may help us to identify you properly;
      • The request shall include clear and precise information on which of the rights mentioned in clause 6.1 you would like to exercise;
      • If you are exercising your rights through a representative, your request shall include the representative’s first name, last name, contact information for the communication and include a document certifying the representation.
    • will reply to your written request within a period of note more than 30 calendar days since the day of receipt of such request. In exceptional circumstances, which may require additional time, this deadline for our reply may be extended by a further two months depending on the complexity of the situation. We may refuse to satisfy your request by giving you a written substantiated notice in case any circumstances set out in the applicable legislation are determined.
    • In case you deem that your rights have been violated, you have the right to file a complaint to the State Data Protection Inspectorate(you can find more information on the website However, we strongly recommend you to contact us firstly in order to find the right solution to a problem.
  • Final provisions
    • By using our services and/or browsing the Website, you agree to the terms of this Privacy Policy.
    • This Privacy Policy may be updated from time to time updated by We will inform you about the updates by submitting a new version of the Privacy Policy.